Refund &
Returns Policy

Last updated: 20 August 2026

This policy covers merch ordered through the Origin Consultations shop (stickers, pens, posters and similar items). It does not cover consulting programs or services, which are governed by their own agreement.

1. Order confirmation

Because orders are wholesale and confirmed manually, your order is not final until we have confirmed it in writing and payment has been received. Prices, pack sizes and availability shown in the shop are indicative and are confirmed on a per-order basis.

2. Damaged, defective or incorrect items

We want you to be happy with the goods. If any part of your order arrives damaged, defective, or different from what was confirmed, contact us within 14 days of delivery and we will make it right with a replacement, a reprint, or a refund of the affected items.

To help us process it quickly, please include:

• Your order reference or the email you ordered from
• Which items are affected and how many
• Clear photos of the issue and the packaging

3. Custom and bulk printed items

Stickers, posters and pens are produced to order in the quantities you request. Once production of a confirmed order has begun, those items cannot be returned or refunded for change of mind, because they are made specifically for you. This does not affect your right to a remedy for damaged, defective or incorrect goods described in Section 2.

4. Cancellations

You may cancel a confirmed order for a full refund at any time before production begins. Once production has started, cancellation may not be possible, or may be subject to a charge for work already completed. Contact us as early as possible if you need to cancel.

5. How refunds are issued

Approved refunds are returned to the original payment method. Please allow a reasonable processing time for your bank or card provider to post the funds once the refund has been issued.

6. Return shipping

If we ask you to return an item, we will cover reasonable return shipping for damaged, defective or incorrect goods. For any return we agree to outside of those cases, return shipping is the buyer's responsibility.